Troubleshooting Ledger: Why Your Battery Won’t Charge and How to Fix It

This article describes the most common Ledger Nano X battery

Troubleshooting tips to fix the common issues of Ledger Live Wallet:

Take a look at the given below issues and tips to fix them in your Ledger Live Wallet and your ledger battery problem issue.

USB connection issues:

Use a different USB (data transferring) cable if possible.
Remove the dongles or docks if you are using them.
Try again by using the different USB ports.
Run Ledger Live Wallet App as an administrator.
Update your drivers.
Disable VPN or antivirus software if you are using them.
If you are using Mac OS, then also try to enable full disk access.
Enable your OTG setting, if you are using your mobile. And also make sure that your mobile is running on OS which is Android 10 or later.

Bluetooth connection issues:

Turn off and then on your mobile Bluetooth. After this try to connect again.
Try to unpair and then again pair your Ledger Nano X and your mobile phone.
Make sure that no coin/nano app is opened on the dashboard of your Ledger device.

Wrong portfolio or asset value:

Check the APIs (application programming interface) of Ledger Live Wallet because sometimes these issues can cause temporary display issues like incorrect counter values and more.
Resynchronize your Ledger accounts by clearing the cached data.
Update Ledger Live App.
Remove and then re-add an account.
Try to disable all experimental features.

Advanced Troubleshooting:

Press both buttons on your Ledger Nano X to dismiss the error message.
Let the device charge for 20 minutes without any manipulation. A screen saver will appear in the meantime.
Once the charging period is over, press the left button once to exit the screen saver mode, then hold both buttons down for 3 seconds to access the control center.
Select "Power Off" by pressing the right button once. Turn off the device by pressing both buttons simultaneously. The device will restart after a few seconds.

The device may need several on/off cycles to work in the case of a completely discharged battery. If the procedure worked, the battery warning message should no longer appear, and the logo in the upper right corner will change from a plug icon to a charging battery icon. You should now see the welcome screen. Leave the device connected and charging for about 8 hours to ensure the battery is fully charge.

Critical temperature - Shutting down:

The device will automatically shut off when the temperature is too high or too low.

To fix the issue, keep your device away from extremely high or low temperature sources. If the problem persists, please reach out to Ledger Support.

Battery charger issue - Unplug/plug USB cable:

Note: Only applicable to versions 1.3.0 and earlier. Check the OS version.
For security reasons, Ledger Nano X stops charging when it detects an error with the battery charger.
To fix the issue, make sure to update the OS version on your device. If your device is unresponsive and you aren’t able to update it, please reach out to Ledger Support.

Tips for keeping your Ledger Nano X battery healthy:

Keep your device in an environment where humidity is between 40% and 80% and the ambient temperature is between 20°C (68°F) and 25°C (77°F).
Charging your battery every 3 months will prevent it from getting damaged.

Ledger Live System Requirements:

Ledger Live on Desktop:

To operate Ledger Live on a desktop, ensure your computer meets the minimum technical specifications. These include ample processing power and memory to smoothly run the application and securely manage your cryptocurrency assets.

Ledger Live on Mobile:

For seamless usage of Ledger Live on mobile, verify that your device meets the prescribed technical requirements. Specifically, on iOS, your device should be running Apple iOS version 14 or above, while on Android, it should be operating on Android version 10 or higher. Additionally, be aware of regulatory restrictions, as Ledger Live Mobile is not accessible in certain countries or regions due to regulatory constraints, including Algeria, Bangladesh, North Macedonia, Nepal, Iraq, Egypt, Iran, North Korea, and Syria.

Conclusion:

Overall, after covering the above sections of this long and descriptive read, we assume that now you understand how to get access to the features and take advantage of Ledger Live Wallet. But if you face any issues while setting up your Ledger Wallet, connecting your device via Bluetooth or cable, or more then navigate through the instructions and tips mentioned above.

Apart from all of this, if you are an existing user of the Ledger Wallet, and curious about its newly launched Ledger Wallet Extension interface, then you can directly visit https://www.ledger.com/ledger-extension.

How to troubleshoot Ledger Nano X battery issues...